Comprehensive document, record, process and task management in a complex enterprise system
Those technological solutions, which would ease the handle of the documentaries and the administration work have been accessible for many years. Which company does not have scanners, document-management, records-management and workflow-management systems? But did we indeed managed to achieve those results what we had expected? The answer is we did not apart from a little exceptions. According to our experience, at most of the companies work is neither much more efficient today than it was 10-15 years ago.
But why is this sitation? In our opinion, only an integrated document-, workflow- and task-management solution would mean breakthrough. Those systems, which cover only a part of it (eg: registration-systems) do not really make the work simpler, but make it difficult many times. There are robust, integrated systems on the market, but their implementation and operational cost is so high, so that only the biggest companies are able to implement it expertly and comprehensively, while they have the possibility of customisation and maintenance as well.
With the development of DocLine system we can offer a cost-efficient and well-customisable solution for this market demand built on up to date basic-technologies.
Is it difficult to follow the processes of the administration? Don’t you know who and when works and what kind of tasks the employees work on with which deadlines? Do you have to print, copy and store a huge amount of papers? Do the employees waste time on searching for documentaries during the day? Is it impossible to see all the details of a case through and all the documentaries concerned? Can’t you be sure that your colleagues handle and retain every single documentary properly according to the legal and internal regulations?
If these problems are familiar to you, DocLine system might be a great help at your company.
We receive and produce documents and records (documents handled by strict rules) on paper or via electronic channels in the course of the typical administration processes, while we get tasks or rather assign them to the others. We need countless information to be able to complete them in connection with the parties concerned in the given case, about the antecedents of the workflow and about other related workflows, about the state of the assigned work (tasks). We have to work with different IT systems in reference to a task, still in most cases the whole handling of an administration workflow stretches over the terminations of a given IT system. So the real solution can be only a case-management, which works integrated with the systems and has advanced document-management functions.
With the implementation of DocLine the following objectives can be reached:
The efficient customisation was especially important at the development of DocLine. Beside implementation of the system helps to establish several good practice at the company, it is indispensable to configure a system, which fits the local specialities, specific commitments within the legal regulation and the IT environment. In the course of implementation of DocLine system we configure the handled document types, the meta-data, the case - and task types. We plan pre-defined workflows on graphic surface, which makes it transparent for the process-designers too.
Implementation of the system means saving on several fields for the company. Some of these are tangible and there are less exact advantages, which are very significant as well.
The customisation, the implementation and the operation of DocLine system is supported by our highly qualified professional team. Our business analyst, developer, tester and project manager colleagues are able to implement the system comprehensively together with the experts of our customers in several month.
We try to make the business users become actively involved in our implementation projects. The steps of a typical DocLine implementation project are as follows: